I landed a real exciting contract as a #mysteryguest ten years ago. Every day is different and I love the job and the experience I gain from it.
Interacting with people in customer service as a mystery guest you get to see the difference between Chinese and British culture. Most staff members you interact with in the shops and food places are quite nice but customer service is lacking in the UK.
An example of this in China's shopping mails it is not about buying things but the overall shopping experience that brings people back to the shop at a later date. In China you have to provide a shopping experience with an environment to attract shoppers back.
Interacting with people in customer service as a mystery guest you get to see the difference between Chinese and British culture. Most staff members you interact with in the shops and food places are quite nice but customer service is lacking in the UK.
An example of this in China's shopping mails it is not about buying things but the overall shopping experience that brings people back to the shop at a later date. In China you have to provide a shopping experience with an environment to attract shoppers back.